Limited Lifetime Warranty*

PERSONAL TOUCH BED WARRANTY

What is covered:

Personal Touch Bed™ warrants that your mattress and/or foundation and/or Night Air™ Processor and Hand Control will be free from defects in materials and workmanship for the lifetime of the mattress* from the original purchase date. This warranty is between Personal Touch Bed™ and the original purchaser and is valid only when accompanied by the original purchaser's sales receipt showing original date of purchase and location of purchase. Replacements under this warranty revert back to the date of original purchase for future warranty.

This warranty assures that:

• Cover will remain serviceable and free of runs and tears.
• Edge tape stitching will not become defective.
• The foam wedges will not crumble, bow out, or become deformed.
• The box foundation parts will stay intact and not break.
• For the rubber air core, this warranty applies to defects in the seaming and workmanship only.

It DOES NOT APPLY TO tears, punctures, or cuts caused by accidents, abuse, improper installation of components, or any negligence by the consumer or user. The rubber air core must be properly installed within the approved supporting frame.

What is not covered:

• Components subjected to abuse including abuse intended to simulate failure
• Tampering with any component or opening the Personal Touch Bed™ Processor or Personal Touch Bed™ Hand Control
• Damages caused by shipper, dealer, or installation crew
• Any part which merely exhibits normal wear, yet functions essentially as new, including stretching of materials and stitching
• Personal Touch Bed™ disclaims liability for any aspect of installation and any inconvenience caused by a defective part of a component
• Because the consumer controls the end use and maintenance of the rubber air core, Personal Touch Bed™ disclaims all liability for damages caused by the use or misuse of this bed
• Tears, punctures, or any damage caused by improper installation, moving of the bed or use
• Failures attributed to improper design or function of associated components not manufactured by Personal Touch Bed™
• Body impressions less than 2 inches deep
• Comfort preference
• Fabric stains, soiling or burns

What you must do:

Return the warranted product or component in sanitary condition to Personal Touch Bed™. Personal Touch will incur the cost of shipping up to two years after the original purchase date; after two years the return shipping to Personal Touch will be at the customer's expense. Please telephone our Customer Service department at 1-800-531-3098 to obtain a Return Authorization (RA) number and arrange for the return of the warranted product or component.

What we will do:

Personal Touch Bed™ will repair or replace, at Personal Touch Bed's option, the defective product or component at a cost to the original purchaser based on Trade-In Value of Current Manufacturers Suggested Retail Price. Trade-In value means that Personal Touch Bed™ will offer a credit of 100/50/20% of the current manufacturer's suggested retail price for a defective component, this credit to be applied towards the purchase of a replacement component or complete bed from Personal Touch Bed™. See below to calculate trade in value.

Personal Touch Bed™ reserves the right to substitute products or components of equal or better quality, and to use or deliver refurbished products or components, in the repair or replacement of any product under this limited lifetime warranty.

Limitations:

Your exclusive remedy, IN LIEU OF ALL INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING FOR NEGLIGENCE, is limited to repair or replacement of any product or component deemed to be defective under the terms and conditions stated above. This warranty applies to normal residential use only. Personal Touch Bed™ can accept or reject warranty claims based upon its findings. Personal Touch Bed™ will bear no other damages or expenses. Customer maintains responsibility for installation of parts replaced under terms of the warranty. Personal Touch Bed™ reserves the right to refuse to repair or replace any product or component that is returned in an unsanitary condition. This Limited Lifetime Warranty applies only to the product as used in the United States and Canada. It is not applicable in U.S. territories or other countries. This Limited Lifetime Warranty is non-transferable. Repair or replacement of a product or component under the terms of this limited lifetime warranty in no way lengthens the limited warranty period.

ANY IMPLIED WARRANTIES APPLICABLE TO THIS PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED LIFETIME WARRANTY.

*Lifetime is defined as the Lifetime of the Mattress. Personal Touch Mattresses have a lifetime of 20 years.

All claims relating to the limited warranty products should be made by contacting Customer Service at: 1-800-531-3098, or writing to:

Personal Touch Bed
16192 Coastal Hwy.
Lewes, DE 19958.